Privacy Policy for Paathshala

Welcome to Paathshala, an innovative virtual classroom platform created by Safwhigre Technologies (OPC) Pvt. Ltd., aimed at fostering local and collaborative learning environments. This Privacy Policy details our approach to handling your personal information on our platform.

We are committed to protecting your privacy. Here's an outline of what information we collect and how it's used:

• Personal Information: We collect your phone number, name, location, and academic details like your school and grade during registration to personalize your learning experience.
• Location Data: The mobile application requests access to Coarse/Fine location. We use this data only while the app is in use to connect you with nearby learning cohorts, teachers, and student groups. We do not track location in the background or share your coordinates.
• Biometric & Voice Data (Voice Cloning): For teachers who utilize our AI lesson compiler, we collect and process reference audio recordings of your voice. This biometric data is processed locally on our secure pipelines using machine learning algorithms (such as XTTS/F5-TTS) solely to generate synthetic voices for your custom lesson slides. Reference audio files are deleted immediately after the voice profile model is compiled, and you may request deletion of your voice profile at any time.
• AI Companion Queries: Text inputs and prompts submitted to the Mitra study companion are processed securely to provide tutoring assistance. We do not use your academic queries to train public models.

As a platform serving students, we comply with Section 9 of India's Digital Personal Data Protection Act (DPDPA), 2023. If you are under the age of 18, you must obtain verifiable consent from your parent or legal guardian before creating an account. We do not track, target, or profile minors for marketing purposes. Parents have the right to review, edit, or delete their child’s personal data by contacting us at support@safwhigre.com.

Safwhigre Technologies (OPC) Private Limited is committed to providing a safe and secure learning environment across our entire ecosystem, including the Paathshala.App mobile application (com.safwhigre.paathshala.release). We have zero tolerance for any form of child abuse, exploitation, or harassment.

Specifically, we strictly prohibit the creation, sharing, transmission, uploading, solicitation, or distribution of Child Sexual Abuse Material (CSAM) or any content or conduct related to Child Sexual Abuse and Exploitation (CSAE) on any part of the Paathshala.App platform. Any violation of these standards will result in immediate removal of the content, termination of the offending user's account, permanent blocking from our services, and mandatory reporting to the National Crime Records Bureau (NCRB) of India, the National Center for Missing & Exploited Children (NCMEC), and other appropriate regional and national law enforcement authorities in compliance with all applicable child safety laws and regulations.

In-App Feedback & Child Safety Reporting Mechanism: Paathshala.App provides a built-in mechanism for users to submit feedback and report child safety or CSAE concerns directly within the mobile application without leaving the app:

• Open Paathshala.App and go to the Profile tab → tap the Settings (gear) icon (or the 3-dot menu) → select Send Feedback / Report Child Safety Issue (or Contact Support) to submit an in-app report or feedback directly to our safety team without leaving the app.
• On any user profile, community post, comment, or discussion message, tap the 3-dot menu (⋮) → select Report to flag abusive or unsafe content or behavior directly inside the app.

Designated Child Safety Point of Contact: If you encounter any content or behavior that compromises child safety on Paathshala.App, or to speak about our CSAM/CSAE prevention practices and compliance, please contact our designated Child Safety Point of Contact / Grievance Officer (Aditya Vikram) immediately at aditya@safwhigre.com or paathshalasupport@safwhigre.com. All reports are investigated and acted upon with the highest priority within 24 hours.

Users must comply with our community guidelines, ensuring respect for intellectual property and community standards. You are responsible for the content you create and share on our platform.

We prioritize the security of your personal information. Access to user data is strictly controlled through authenticated methods, ensuring that only authorized parties have access. User IDs are anonymized to provide an additional layer of privacy and security.

Currently, we do not share your information with third parties, except for necessary operational reasons. Your data is hosted on Google Cloud and Mongo, adhering to strict data protection and privacy standards.

For teachers who opt for paid features, we use RazorPay, a third-party service, to process payments and maintain bank information securely. We ensure that RazorPay adheres to high standards of security and privacy. However, we recommend reviewing RazorPay's privacy policy to understand how they manage your information.

Users have the right to access, modify, or request the deletion of their personal data. Data management options are accessible through the app's settings.

We are not responsible for external links provided by users. Their content and privacy practices are not under our jurisdiction.

We reserve the right to update this policy to reflect changes in our practices or relevant laws. Users will be notified of significant updates.

If you have any questions about these Terms, please contact us at paathshalasupport@safwhigre.com

This Privacy Policy is governed by the laws of India and is under the jurisdiction of Bhopal, Madhya Pradesh.

By using Paathshala, you acknowledge your understanding and agreement with this Privacy Policy.