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Terms and Conditions for Paathshala

Effective Date: January 10, 2024

Welcome to Paathshala

These terms and conditions outline the rules and regulations for the use of Paathshala's Mobile Application.

1. Introduction

By accessing this website and app, we assume you accept these terms and conditions. Do not continue to use Paathshala if you do not agree to take all of the terms and conditions stated on this page.

2. License

Unless otherwise stated, Paathshala and/or its licensors own the intellectual property rights for all material on Paathshala. All intellectual property rights are reserved. You may access this from Paathshala for your own personal use subjected to restrictions set in these terms and conditions.

3. Rules of Conduct and User Restrictions

Users are expected to maintain high standards of conduct and civil obedience, especially during one-on-one video sessions. You agree not to use the platform for any purpose that is unlawful or prohibited by these Terms and Conditions. Users must respect intellectual property rights and the privacy of others.

4. Limitation of Liability and Disclaimer of Warranties

Paathshala, its subsidiaries, affiliates, and its licensors do not warrant that a) the service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the service is free of viruses or other harmful components; or d) the results of using the service will meet your requirements.

5. Refund Policy

We do not offer refunds once a purchase is made and service is provided, with specific exceptions for unsatisfactory service or unfulfilled services by teachers. For subscription-based classes, cancellations within two days of subscribing are eligible for a refund of the pending subscription cost. For one-on-one sessions, refunds are provided only if the teacher fails to show up. No refunds are offered for student absences or completed sessions. Refunds are processed within 7 days of the request.

6. Child Sexual Abuse and Exploitation (CSAE) Protection
At Paathshala, the safety and well-being of our students are our highest priorities. To maintain a safe and secure learning environment, we have implemented the following standards and policies:
  • Prohibition of CSAM:
  • Paathshala strictly prohibits the storage, sharing, or access to Child Sexual Abuse Material (CSAM) through our platform. Any violation of this policy is illegal and will result in immediate account suspension and legal action as per applicable laws. For further information on the global standards against CSAM, visit the Transparency Report Help Center.
  • Published Standards:
  • In this document Paathshala provides a publicly accessible resource detailing our commitment to child safety and CSAE protection. This resource is functional and easy to access.
  • Content Moderation:
  • All educational materials and user interactions on our platform undergo rigorous moderation to ensure they are free from inappropriate or harmful content. This helps maintain a positive and safe learning environment.
  • Profile Verification:
  • Every user profile is subjected to a thorough verification process to confirm their identity and prevent unauthorized access. This step ensures that only verified users participate on the platform.
  • Reporting Mechanisms:
  • Paathshala provides multiple channels for reporting any inappropriate content or behavior.
  • In-App Reporting:
  • Users can report concerns directly within the app through a dedicated feedback or reporting form.
  • Email Support:
  • Concerns can be reported by emailing our support team at paathshalasupport@safwhigre.com.
  • Zero Tolerance for Violations:
  • Any violation of the CSAE protection policy will result in immediate suspension or termination of the user’s account. Paathshala reserves the right to cooperate with law enforcement agencies to address such incidents.
7. How to Initiate a Return or Exchange

To address issues with services, please contact us directly within the app or at support@safwhigre.com. Our team will review your case and initiate the refund process as applicable.

8. Contact Us

If you have any questions about these Terms, please contact us at paathshalasupport@safwhigre.com

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Acknowledgement

By using Paathshala, you acknowledge your understanding and agreement with this Privacy Policy.